Reliability has emerged as the biggest concern for enterprises that want to outsource to take advantage of the lower costs offshore. A lot of cases of fraud by the outsourcing vendors have been reported in the media and many more are unreported. These cases have marred the reputation of the entire offshore IT and ITES industry. A spade should be called a spade, and there is no defense for such fraudulent companies. But we should also take care not to paint everybody with the same brush. There are many genuine companies which adhere to the highest standards of quality and provide affordable 24×7 services. But identifying and selecting such service providers might not be so easy.
We at Call Center India want you to always do business with a trust worthy vendor. A lot of crucial data is shared when you outsource Data Conversion Service to an offshore company. Here are some of the tips which you must follow to ascertain the reliability of your Back Office Processing Service provider.
Ask the complete address of the company, including local landmarks. Try to verify the authenticity of this address.
Most of the fake companies don’t have any address beyond their website url. You should verify the company’s claims about its infrastructure etc. And find out if they have a brick and mortar office outside of the virtual world. Asking for a virtual tour of the office over skype is a good idea.
Study the company’s website and speak to their staff
A professional website will always be rich in information, and have grammatically correct and impressive content. If the website is shoddy, it definitely indicates towards an unprofessional vendor. You must enquire how much staff the company employs – and you must insist on speaking to various members of their staff. Doing so will give you a fair idea about their skills and capabilities.
Check whether the invoice is drawn by the company or some individual.
You must take any wrong-doing or suspicious errors in the billing process as very seriously. Insist on a secure mode of payment like PayPal etc.
So go ahead and ensure the reliability of the offshore Back Office company before entrust them with your work!
Letters have disappeared ever since e-mail replaced the snail mails. Personal as well as professional communication is now preferred through e-mails. These days even contracts are also being signed in soft copy, which were conventionally always signed on paper. It is obvious then that the customers also prefer to communicate through emails- but the question is that are the enterprises ready? Do they have adequate e-mail support staff to communicate efficaciously?
Probably not in-house, and that is why off-shore email support services vendors are much in demand and enterprises want to outsource back-office services of e-mail and live chat support.
Let’s assume that an enterprise has a thousand customers. On any given day, 10% of them, about 100 persons, are likely to send an email to the company. The mail could be regarding a problem that they are facing with the product, or the email could be regarding an order of more services or products. Whatever the email may be about, it is important that to acknowledge and respond appropriately to each and every email.
And replying to hundred emails daily is no mean task. It requires dedicated and consistent effort. If replying is not regularly performed, then the nu-replied emails will pile up, which will adversely affect the health of relationship with the customers.
Besides replying, enterprise also needs to send e-mails to the list of clients which are like promotional offers, or newsletters. While sending out e-mails in bulk, you must ensure that they don’t land up in the spam section.Customers should be able to receive the emails in their inbox and be able to engage in a conversation.
Accomplishing all this requires professional email support. While any Tom, Dick and Harry can compose an e-mail and send it, but to write substance in that email requires intelligent professionals, like the ones we have at Call Center India!
Call Center India has been offering dedicated Data and Back office services ever since its inception. One of our first clients availing these services was an Insurance company based in Florida, which required support for processing of the thousands of claims which they received each day. They needed an efficient Data Processing services which could take off the burden of managing reams of papers.
We struck a deal with the client when they were looking for an inexpensive offshore Back Office Solutions company. Our quote fit in their budget and our infrastructure had impressed them, so the project began.
We addressed their claims both online as well as offline. Customers’ claims were addressed promptly and swiftly by our team working at the back end. Before finally approving any claim, a scrutiny of each of the claim was done. A detailed report was maintained by us, which listed the reasons for rejecting of any claims. This meant that the disgruntled customers could be clearly told the reasons why their claim didn’t get through.
The back-office support Outsourcing helped the company to streamline its business process a great deal. They could now focus on expanding their business by getting more customers for their insurance policies, while the claims processing was taken care of by us.
This meant that the company could focus on its expansion. As a result, the insurance company opened branches in other states of U.S. like Georgia, South Carolina, North Carolina, Alabama, Mississippi and Louisiana. And our client outsourced all the data processing work of its all offices to Call Center India. So while our client grew, we also ramped up the size of our Claims Processing team.
We remained the first choice of our Client throughout.
Today we celebrate the fifth anniversary of our successful business relationship. And hope that our relationship continues for years to come, and with each of our clients.
We often receive requests for Data Entry services when the client can make do with Data Capturing. And often clients demand Data capturing services whereas it can be done only through Data Entry. Many of our clients use the two words interchangeably, not realizing that these are not synonymous services.There is however a minor difference in the method of the two techniques.Data Entry essentially requires a human Agent to convert the physical data into digital data. Data Capturing on the other hand doesn’t require manual effort for entering the physical data into digital.
An example of Data Entry
is when a person is typing the data given in a form into an excel sheet. And an example of Data capture is the bar code sensing by laser beam at a supermarket. Another example of Data Capture is OCR – or the Optical Character Reader, which can directly scan your documents and convert them digitally as it is.
There are just minor formatting and accuracy errors which need to be manually corrected and edited. Otherwise OCR can be considered as automated data entry.But there is one limitation; OCR doesn’t work too well for handwritten notes. Because computers haven’t yet become so advanced that they can understand individual handwriting as it is.
Data Capturing works when your data is such that it has boxes for ticking or circles for filling and the data is entered in multiple choice question formats. Images or texts that appear like images can be easily stored digitally through the data capturing
method by OCR. However for hand-written data, like in a descriptive form, you will have to use Data Entry services only.
As Data Entry requires a human resource, so it costs more than what a Data Capturing service would cost. Also it is more time consuming.
This info graphic sums it all up:
Hope this helps our clients to determine what their business really needs!