Reliability has emerged as the biggest concern for enterprises that want to outsource to take advantage of the lower costs offshore. A lot of cases of fraud by the outsourcing vendors have been reported in the media and many more are unreported. These cases have marred the reputation of the entire offshore IT and ITES industry. A spade should be called a spade, and there is no defense for such fraudulent companies. But we should also take care not to paint everybody with the same brush. There are many genuine companies which adhere to the highest standards of quality and provide affordable 24×7 services. But identifying and selecting such service providers might not be so easy.
We at Call Center India want you to always do business with a trust worthy vendor. A lot of crucial data is shared when you outsource Data Conversion Service to an offshore company. Here are some of the tips which you must follow to ascertain the reliability of your Back Office Processing Service provider.
Ask the complete address of the company, including local landmarks. Try to verify the authenticity of this address.
Most of the fake companies don’t have any address beyond their website url. You should verify the company’s claims about its infrastructure etc. And find out if they have a brick and mortar office outside of the virtual world. Asking for a virtual tour of the office over skype is a good idea.
Study the company’s website and speak to their staff
A professional website will always be rich in information, and have grammatically correct and impressive content. If the website is shoddy, it definitely indicates towards an unprofessional vendor. You must enquire how much staff the company employs – and you must insist on speaking to various members of their staff. Doing so will give you a fair idea about their skills and capabilities.
Check whether the invoice is drawn by the company or some individual.
You must take any wrong-doing or suspicious errors in the billing process as very seriously. Insist on a secure mode of payment like PayPal etc.
So go ahead and ensure the reliability of the offshore Back Office company before entrust them with your work!