– Reasons For Hiring Us

Call Center India is one of the best offshore back office support services providers in the BPO industry. We deliver some of the most effective and client focused services to global organizations. Some of the reasons for hiring us include our state of the art global delivery center, strong quality assurance protocols, Expert agents and cost-effective services.

Further, we assign a dedicated project manager to each client who stays in regular contact with them and makes sure that their process is running properly. Our dedication towards our clients and our adherence to high quality services makes us an ideal choice for organizations that need call center services and back office support services.

E-mail Support Services: Need of The Times

Email Support Services

Letters have disappeared ever since e-mail replaced the snail mails. Personal as well as professional communication is now preferred through e-mails. These days even contracts are also being signed in soft copy, which were conventionally always signed on paper. It is obvious then that the customers also prefer to communicate through emails- but the question is that are the enterprises ready? Do they have adequate e-mail support staff to communicate efficaciously?

Probably not in-house, and that is why off-shore email support services vendors are much in demand and enterprises want to outsource back-office services of e-mail and live chat support.

Live Chat Support

Let’s assume that an enterprise has a thousand customers. On any given day, 10% of them, about 100 persons, are likely to send an email to the company. The mail could be regarding a problem that they are facing with the product, or the email could be regarding an order of more services or products. Whatever the email may be about, it is important that to acknowledge and respond appropriately to each and every email.

And replying to hundred emails daily is no mean task. It requires dedicated and consistent effort. If replying is not regularly performed, then the nu-replied emails will pile up, which will adversely affect the health of relationship with the customers.

Besides replying, enterprise also needs to send e-mails to the list of clients which are like promotional offers, or newsletters. While sending out e-mails in bulk, you must ensure that they don’t land up in the spam section.Customers should be able to receive the emails in their inbox and be able to engage in a conversation.

Accomplishing all this requires professional email support. While any Tom, Dick and Harry can compose an e-mail and send it, but to write substance in that email requires intelligent professionals, like the ones we have at Call Center India!

First choice for Insurance Claims Processing

Back Office Support Services

Call Center India has been offering dedicated Data and Back office services ever since its inception. One of our first clients availing these services was an Insurance company based in Florida, which required support for processing of the thousands of claims which they received each day. They needed an efficient Data Processing services which could take off the burden of managing reams of papers.

We struck a deal with the client when they were looking for an inexpensive offshore Back Office Solutions company. Our quote fit in their budget and our infrastructure had impressed them, so the project began.

We addressed their claims both online as well as offline. Customers’ claims were addressed promptly and swiftly by our team working at the back end. Before finally approving any claim, a scrutiny of each of the claim was done. A detailed report was maintained by us, which listed the reasons for rejecting of any claims. This meant that the disgruntled customers could be clearly told the reasons why their claim didn’t get through.

The back-office support Outsourcing helped the company to streamline its business process a great deal. They could now focus on expanding their business by getting more customers for their insurance policies, while the claims processing was taken care of by us.

This meant that the company could focus on its expansion. As a result, the insurance company opened branches in other states of U.S. like Georgia, South Carolina, North Carolina, Alabama, Mississippi and Louisiana. And our client outsourced all the data processing work of its all offices to Call Center India. So while our client grew, we also ramped up the size of our Claims Processing team.

Insurance Claim Form

We remained the first choice of our Client throughout.

Today we celebrate the fifth anniversary of our successful business relationship. And hope that our relationship continues for years to come, and with each of our clients.